Fully developed Manager on Duty program for staff to utilize in my absence. Emergency duties to coordinate and maintain safety guidelines. Assistant Hotel Manager Resume Assistant hotel manager resume must be goal oriented, and completely relevant enough to create a strong impression on your prospective job employer. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. Assisted in increasing revenue by changing guestroom view categories where possible. Adept at quickly … Filled out forms and made payments for IVU taxes, PR Tourism as well as other government agencies. Ability to lead … Assisted in the set up and opening of a new store and hotel location, Hired, trained, and developed 10-15 non-supervisory associates and 3 management staff, Spoke with perspective clients in person and via telephone pertaining to services and pet care provided within the facility; addressed any and all questions and/or concerns, Collected payment for services and products purchased by client, Responsible for leadership of daily tasks, with a personal emphasis on training and development of staff, Continuous contributions to Guest Services Scores, and upholding brand standards, Started as Front Desk agent then promoted to management after less than 1 year of service, Maintain positive working relationship with both Union and Non-Union staff, with sensitivity to contractual guidelines, Ability to assist staff in knowledge of Benefits and 401k, with working knowledge of HR tracking system Workday. Resume Details. Assists hotel manager in managing day-to-day operations of the front services including front desk, bell desk, Door, Concierge, Butlers and Valet. Developed and implemented housekeeping cleaning inspection program. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements, Frequently tours the hotel and monitors the activities of all other departments. No need to think about design details. Daily supervision included staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards. Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and … ■ Areas of strength: 1. Monitored and forecasted payroll, ordered supplies, maintained budgets, assisted with yield management of a $50 million a year property and ensured an extremely high level of customer service throughout the resort, Front Office rated in top 5% in every category measured by Hyatt Corporate including customer service and profitability, Developed incentive programs that generated over $250,000.00 in additional revenue in 2 years. - Choose from 10 Leading Templates. Wayne, NJ 7477 (777)-777-7777 [your email] Job Objective Seeking a position with company in which to exercise my experience and training as an Assistant Hotel Manager… Assisted Front Office Manager in daily operations and overall direction of the front desk, bell staff, doormen and PBX. Assisted in actively managing room inventory to maximize daily revenue. Manager on Duty overseeing hotel operations and upholding Hotel's AAA 4 Diamond Standards during PM shift. Directs and coordinates hotels activities to obtain optimum efficiency … Plan and conduct monthly employee meetings. 181 Assistant Hotel Manager jobs available on Indeed.com. Regular updates of guest satisfaction and hotel service performance. Performed lock interrogations, key audits, and guest wellness checks. Participated/Led satellite check ins/check outs for large groups to drive Guest Services scores and provide employee support to those guests. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Prepared various different monthly reports for both Hotel and Restaurant. Apply to Assistant Hotel Manager, Front Desk Manager, Front Office Manager and more! Translated business letters and proposals as well as a personal translator for the company's president. A degree in hotel management is common experience in Hotel Assistant Manager resumes. Developed Life Safety & Emergency Procedures Manual for hotel use. Implemented Hotel insurance policies, procedures and the overall operation philosophy. Monitoring and reviewed department functions service quality on hotel VIP/Specialty guests. It’s actually very simple. Being a successful early childhood teacher requires thoughtfulness and reflection. Directly supervise and schedule front office and housekeeping staff of approximately 120 people. - Instantly download in PDF format or share a custom link. Managed the Front Office of a 4 Star, 498 room resort, Responsible for assisting in all areas needed throughout entire 1100 room property, the second largest Hyatt in the Chicago area and corporation's home-base. Supervise hotel guest check-in and check-out. 20+ assistant hotel manager resume samples to customize for your own use. This is a real resume for a Assistant Hotel Manager in Clearwater, Florida with experience working for such companies as Broadland Enterprises, Target Printing. Trained all new hires for Front Desk and Security personnel. The Hotel Manager Assistant … Directs staff. Supervise housekeeping department to ensure room cleanliness. Plan and prepare employee work schedules. Insure that every hotel room is ready for our guest to have a great experience while they are staying with us. Monitored weather conditions for snow removal and securing outdoor furniture. Excellent written/verbal communication skills 4. In charge of departments in the absence of the department head. Building relations with many return/high profile guests and ensuring requests quality service. Provide support to other departments and handle guest issues. Professional Summary Dedicated Assistant Hotel Manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. By maintaining all stockrooms in a "lean" fashion and submitting replenishment orders only when necessary the business cash flow increased and was used for needed improvements. Provide tourist information to guest, Ensures that every effort is made to attain the best possible average room rate and, Takes action in all matters related to the safety, security and satisfaction and well being of hotel guests and employees. Responsible for maintaining 5 star 5 diamond services to guest and training associates. © 2020 Job Hero Limited. Ensuring the safety and care of the animals. Supervised front services (Bell staff, Door staff and courtesy van drivers). Coordinate with other resort departments for parties, golf groups and other special events. Resolve all written and verbal guest concerns. Tailor your resume by picking relevant … Now what if you're already a stone's throw from Jack Welch status? Responsible for making deposits and payments on behalf of the hotel. Create financial spreadsheets to distribute to hotel department heads. Oversaw guest accidents and medical emergencies and delegated actions. Provided assistance to aid executive committee department heads in achieving their short and long-term objectives. Prepare and review incident/accident reports regarding activities, prior to submitting to management. Checking guest out of the hotel, preparing and explaining the bill, Personally handles all guest relocations according to established guidelines, Assures that all financial and credit procedures are followed, Checks the credit report, reviews the hold bucket, holds valet and all city ledger, Occupancy. In liaison with Management, completed the induction of all the newly appointed household staff. Objective: Seek the Position of Hotel Assistant General Manager SUMMARY: Highly talented, knowledgeable and resourceful Hotel Assistant General Manager with huge background in … Samantha Lewis Dayjob Ltd 120 Vyse Street Birmingham B18 6NF T: 0121 638 0026 M: 0044 121 638 0026 E: samantha.l@dayjob.com PERSONAL SUMMARY. The Guide To Resume Tailoring Guide the recruiter to the conclusion that you are the best candidate for the assistant general manager job. Manager in charge of the hotel and employees. Responsible for scheduling, hiring, training and evaluating a staff of 15-25. Implemented new Guest Ware program for hotel guest requests and incidents, resulting in more efficient and organized reporting and follow thru. Implemented guest service standards and provided customer service training to all guest relations staff. Assigned budgets to ensure that profitable goals for the Hotel were met. Coordinates arrivals, departures and billing requirements. Assisted in coordinating maintenance, repair, and improvements of property and equipment, Provided administrative support and upkeep during construction, inauguration of Hotel to present, Handled finances, product orders and supplier management, part time employee payroll, Was responsible for auditing daily cash sales/income, petty cash account, Helped in design and management of website and developing online marketing publicity and strategy, Provided support to GM in Operations and Financial Management, General Sales & Marketing Strategy, and Event Planning and Execution, Analyzed guest provided statistics to track & enhance caliber of service, assure conformity to government standards, and to determine quantity of investment necessary to staff, equipment and structures to resolve guest issues, Prepared monthly financial progress reports/presentations for feed forward/feedback meetings with Chairman, Board Members, and GM. Responds swiftly and effectively in any hotel emergency or safety situation, Resolves customer complaints from all ares of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connection with hotel services, hours of operation, key hotel. Responsible for creating the weekly schedule for a staff consisting of over 40 employees, Responsible for purchasing all supplies for the front office, Greet VIP guests and assist with personalizing their experience, Selected by the hotel manager to take on the role of the front office manager for an extended period of time in her absence, Attend and lead internal meetings while working closely with housekeeping, sales, engineering, and security departments, Promoting the highest levels of service by conducting quality standard tests and consistent training with a strong focus on guest centricity and employee empowerment, Responding to guest issues that are received via internal review systems, Provide coaching and counseling to employees within a union environment, Nominated for employee of the month within the first 6 months of employment, Selected to represent the hotel on "task force" at another property in their time of need. Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. Meet, greet and provide 24 hour guest services to foreign heads of state, corporate industry leaders and VIP. Responsible for staff understanding of brand standards, philosophy and specific position processes. fire, safety precautions etc. Insure that every piece of equipment and all monitoring systems are functioning including fire, cable, and phone systems. Responded to all guests calls for all departments and handled accordingly ([company name]). Sales, customer service, and marketing new ideas to meet and exceed sales quotas. Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned. Nothing, if you're a proto-Michael-Scott. Find out what is the best resume for you in our Ultimate Resume Format Guide. Conducted property walk-thrus daily for the General Manager. Resolve customer complaints to ensure a satisfactory hotel stay, and guest return. Maintained the correct handling of all soiled linen and ensure that every bedroom had the correct bedding and relevant number of towels. Complete and present employee performance evaluations. Responsible for ensuring all guest preferences and expectations are met at the highest level. assistant hotel manager Provided support to manager by performing Manager/Assistant Manager functions in the absence of Manager/Assistant Manager, and training of new staff. Responsible for the upkeep of a seventy three room hotel inside and out. personnel, in-house events, directions etc. Proactive and devoted assistant manager adept at collaborating closely with the manager/executive and assuming responsibilities of managing daily activities, directing operations and supervising staff in order to assist in actualizing firm’s aspirations, short term initiatives and long term goals and objectives. Produced financial reports and budgetary documentation for security department. Opening, closing, cash, and audit procedures, Provide excellent guest service and assuring new and repeat guest, Interview, hire, train, coach, counsel associates, Provide necessary information and tools for associates to provide excellent guest service, Supervise daily operation of hotels front office, housekeeping, and maintenance operations. Ordering of supplies, inventory management. Do you need the best Assistant Hotel Manager resume? … Prepared household staff rotes and duties. Responsible for overseeing the front desk, bellmen, doormen, PBX, and concierge in absence of the front office manager and director of rooms. Employment of … Inspect and evaluate the physical condition of facilities to determine the type of work required. The same goes for writing a resume. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Train all new employees on customer relations procedures. Inspect work performed to ensure that it meets specifications and established standards. This is one of the hundreds of Assistant Hotel Manager resumes … Checks the competition rates and occupancy on regular basis, Completes the registration process by inputting and retrieving information, Resolves guest complaints within scope of authority; otherwise refers the matter to management. Work with manager and director on monthly and annual budget goals. Quickly … Manage Front Desk, Bellmen, Doormen, and PBX, Assist hotel manager to ensure high quality guest service provision, Assisting the Front Desk and other related departments. Supervised, scheduled and coordinated activities for a team of five employees. Completed research, developed business plan and completed the startup of a new spa on the property in partnership with the General Manager. Performed close process, such as balancing accounts and conducting nightly audits. Monitored staffing levels in all departments and reacted accordingly. Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams. It’s actually very simple. Budgeting for payroll, and weekly reports for payroll, sales, and projections for weekly quotas for corporate approval. Assistant Hotel Manager Resume Headline : More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble … Kept up to date with current promotions and hotel pricing, to provide information to guests, and to maximize bedroom sales. When you are creating your hotel general manager … Assumed an active roll in running what had developed into a 135 room hotel. In charge of using high levels of planning and … Spice it up with a few actual achievements from past non-management jobs. Overseeing daily hotel operations and maintaining 5-Diamond luxury standards throughout all hotel departments. Leadership of Front Desk, Guest Services, In-Room Dining, and Housekeeping staff, Hospitality Food Service & Hotel Management, Managed daily room inventory, including sold out nights and relocations for 2,000 room hotel, Followed administrative procedures and provided guidelines. This way, you can position yourself in the best way to get hired. Clerical Duties: inbound and outbound calls, copying, filing, scanning documents, printing, etc. What role this position evolved into, prepared me for a career in top-notch customer service and to be able to strategize and problem solve quickly and efficiently in the best interest of my company. Royal St. Charles - Assistant Hotel Manager New Orleans, LA 08/2002 - 04/2020. Assistant Hotel Manager Resume Summary : Dedicated, enthusiastic, and results-oriented individual with over 7 years of Assistant Hotel Manager experience. Demonstrate leadership through exceptional service to guests and co-workers, Responsible for proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and departmental expenses, Supervise employees including maintaining proper relations, recognition, evaluating performance and administering discipline, Provide positive feedback to employees and handle special projects and other job duties as assigned, Meet the attendance guidelines and adhere to departmental policies and procedures of the hotel. In that case, see these senior restaurant manager resume examples. Bachelor’s degree in Hospitality, Business Administration or related field preferred, One year experience as a Front Desk Supervisor at a major hotel/resort complex or the completion of a four year hospitality degree with a supervisory Hotel Operations Internship, Self-motivated with excellent organizational skills and attention to detail, Ability to push and pull heavy items and equipment, Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License, Hotel Assistant Manager (Assistant Front Desk Manager) oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available, Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies, College degree qualified in Hospitality Management, A minimum of five years hotel Rooms Division experience rooms, including at least one to two years in an Assistant Department Head position, Manages the activities at the Front Desk during the overnight. Check out real resumes from actual people. Available in (US) 8.5x11, (A4) 8.27x11.69 inches. Use this assistant hotel manager CV template as the starting point for your own job-winning CV! hotel assistant manager Resume Examples. Franklin Comer. Service Essentials Facilitator - Spearheaded corporate directed service program and training of 1,000+ employees. Based on the most successful example resumes for Hotel Assistant Manager, the most sought-after qualifications for this role are previous experience in the hospitality industry, organization, time management, multitasking, communication, and supervisory skills. Supervise day-to-day operations of assigned Client site. Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management. For resume writing tips, view this sample resume for an assistant manager (food service) that Isaacs created below, or download the assistant manager resume template in Word. May require a bachelor's degree. 4100 Duke Lane. Sound knowledge of sales and marketing principles 2. Assist Hotel Manager with the overall daily hotel operations including supervision of multiple employees. Attend yearly state tourism conventions to learn about regional attractions and different ways to attract local and regional business. Structured and implemented training plans and standard operating procedures manual for the front office department which in turn increased brand compliance scores. Created Procedural Discrepancy Report system for the hotel to monitor front office accounting errors. Scheduled future hotel bookings, greeted and interacted with hotel guests and restaurant customers. Looking for cover letter ideas? Ensured employees were performing assigned tasks and reacted to staff & guest needs. Plan opening of new hotel, develop and maintain policies and procedures. Strong decision-making skills 5. Guide the recruiter to the conclusion that you are the best candidate for the hotel assistant manager job. Administrated cash flow and credit card income. Enforced safety regulations and handle all escalated security issues or emergency situations appropriately. A resume is the best way to demonstrate why you are the perfect candidate for … Manage a team of hotel officers, including participating in scheduling, training, coaching, recommending applicants for employment, and implemented disciplinary actions. AAA awarded 5-diamond luxury hotel with 200 guestrooms. Attend bi-yearly tour group meetings to learn ways to attract tour business. Respond to emergencies and to be the head of response team. Mediated conflicts that were guest related or team member related. Developed training classes for Managers in Training and led Employee Recognition Committee in addition to daily duties. Managed and maintained the administration of all reservations, cancellations and no-shows. Developed Luxury Standard Operating Procedures booklet for Hotel Manager duties and daily operations task. The Assistant General manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. Download Hotel Assistant Manager Resume Sample as Image file, Assistant Portfolio Manager Resume Sample, Assistant Manager / Manager Resume Sample, Manages the Front Desk team to include efficient staffing, team member development and training, performance management and policy enforcement, Monitors arrivals/departures and makes staffing adjustments accordingly, Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service, Performs other job-related duties as assigned, Assigns and instructs Front Desk Representatives in details of work, Informs guests about the hotel facilities, policies and procedures. I have increased upsells by 15% using team challenges. Managed staff of 75 including scheduling and payroll, Greeted and assisted VIP's, handled guest complaints, issues and concierge needs, Immediate supervisor for all employees on duty when department supervisor was not present, Worked with Security to respond, investigate and report emergencies and incidents, Managed Regency Club and Wardrobe operation. All rights reserved. Supervised 480 employees/entire properties and F&B outlets. Implemented a management/guest lobby engagement project. Assisted on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction. Managed payroll and assisted in accounting with A/P and A/R. Aided the Housekeeping department during the Housekeeping Manager's maternity leave. Responsible for giving detailed information and tours regarding the history of the hotel. Directly contributed and focused on awareness around the property to increase Maritz Overall Satisfaction ranking from 82nd to 29th out of 115 Hyatt properties throughout 2008. Additionally, Hotel Manager Assistant typically reports to head of a unit/department. Ensured that all members of the team sign in/out on the timesheets at reception and managed absence and lateness. Use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume … See our sample Hotel Assistant Manager Cover Letter. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Try Now! Build and maintain rate codes and write employee procedures for monthly hotel promotions. Tips for Creating a Great Hotel General Manager CV. Focused on Problem Resolution to address any guest issues and trained staff in Problem Resolution, achieving best monthly score in hotel history in first full month on the job. Available in (US) 8.5x11, (A4) 8.27x11.69 inches. Responds to all guest requests in an accurate and timely manner, Directs staff that performs the following duties and will also perform these duties on own: welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment. Acted as liaison between hotel and Gateway Parking Facility. Manager of the Quarter for second quarter 2012. Schedule employees to ensure all stations are manned appropriately, Interact with guests to gain feedback on service, Perform drills to ensure constant training, Supervise hotel staff to ensure the provision of excellent customer services, Manage conflicts and resolve issues in accordance to the hotel's protocols, Coordinate the efforts of different departments to ensure smooth running of the business, Solicit business from new accounts and ensure recurring business from current guests. Ensured that Excellence Hotels operates to the highest standards required by management. Acted as Assistant Front Office Manager for 17 months including responsibilities such as employee training, discipline, & payroll in addition to regular duties. Screen job applicants, and hire new employees. In charge of Telecommunications department: ordering and repairing phones, setting up and billing phones for banquet set ups. Completed ordering of all supplies under budget, Responsible for success of upsell program making Las Vegas #1 in upsells company-wide in 2003, Doubled the number of perfect fills in 2003 (compared to 2008) by working closely with the Reservations department and carefully managing inventory and arrivals, Managed guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate, Coordinated daily Operations meeting to share information between departments and capitalize on key customer interaction opportunities, Monitored stewards during housekeeping and dining duties, Organized and prioritized all events, activities and operations in hotel. Assisted in the development of hotel and spa budget. Hotel Assistant Manager Resume Examples & Samples Hotel Assistant Manager (Assistant Front Desk Manager) oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers … Maintained Maritz scores and held weekly operations meetings tracing scores and guest follow up. Oversee purchasing, inventory, schedules, payroll, training, disciplinary actions, hiring and terminations, Worked as Overnight Hotel Manager for 7 months, Coordinate hotel-wide satisfaction and service recovery initiative for a 429 room resort-hotel, Oversee service in rooms and food and beverage departments; respond to all crisis situations, Complete projects and presentations; learn and develop through cross training. Created work schedule for the Front Office, Concierge & Bell staff. Create a Resume in Minutes with Professional Resume Templates. Use our child care resume to guide you on your journey. Build My Resume. Typical work duties listed on an Assistant Hotel Manager example resume are managing reservations, greeting guests, coordinating housekeepers, training staff, recruiting new employees, accommodating …